• All Metrorail stations and rail cars are accessible.
  • Accessible priority parking spaces near the rail station entrance are reserved for vehicles displaying DMV/MVA handicapped permits or license plates.
  • Outside of rail stations, there are directional signs to the station’s accessible entrance. There are also signs that identify the accessible elevator entrance.
  • The information pylon outside of each Metro station includes information in Braille and raised alphabet.
  • Most escalators in rail stations have bright contrasting paint at the edge of each step to assist people with low vision.
  • Each rail station has an accessible fare vending machine with lower panels. Easy-to-use instructions are included in Braille and raised alphabet; there is also a button to press for audio instructions.
  • Each Metrorail station entrance has an extra-wide, accessible faregate for customers who use wheelchairs, scooters, and other mobility devices. The farecard is returned at the entry slot. The SmarTrip® target is located on the inside of the faregate for easier access.
  • An accessible TTY-equipped telephone is located on the mezzanine level of each rail station.
  • The Passenger Information Display System (PIDS) signs are located on each platform and mezzanine of every rail station. These displays can:
    • let customers know when the next trains are scheduled to arrive,
    • alert customers to service delays,
    • provide information about elevator outages, and
    • identify how to make free shuttle arrangements when elevators are out of service.
  • Emergency intercoms are located on pylons marked with a white strip or the word HELP on the rail platforms. Intercom instructions are in both raised alphabet and Braille.
  • All key and new stations feature bumpy tiles to alert customers who are blind or have low vision that they are nearing the edge of the platform. (See list of Metrorail stations with bumpy tiles.)
  • Flashing lights at the edge of the platforms alert customers that a train is approaching.


  • Metro operates elevators at all of its rail stations.
  • The ELstat (Elevator Status) system alerts customers in advance about known elevator outages. You can sign up to be notified of elevator service disruptions by email, text message, pager or personal digital assistant. You can also call 202-962-1212 (TTY 202-638-3780) to learn about elevator outages. To arrange for free shuttle service in the event of an elevator outage, call 202-962-1825 (TTY 202-638-3780).
  • Elevator accessibility and security features include:
    • emergency intercoms to communicate with the station manager,
    • chimes and announcements that identify the elevator direction and level of each stop, and
    • security cameras in all street level elevators.
  • In rail stations, directional signs to elevators are located on the platform information pylons and on wall mounted station name signs. They include the International Symbol of Accessibility and an arrow in the direction of the elevator.

Rail Cars

  • Gap reducers have been installed on all rail cars. They reduce the gap between the platform and the rail car by an additional 1½ inches, making it easier for a wheelchair user or a person with a mobility device to enter and exit the train safely.
  • Barriers between rail cars alert customers who are blind or have low vision of the space between the rail cars so they do not mistake this space for the door to the inside of the rail car.
  • Priority seating for people with disabilities and senior citizens is located in all rail cars adjacent to the center doors.
  • Emergency intercoms are located at both ends of each rail car. Intercom information is in both raised alphabet and Braille, and a call button is accessible for wheelchair users.

Anywhere in DC, ~$7-15 not including tip. Call or order online 1-2 hrs. in advance or days before, otherwise 30-minute wait minimum, or hail if you see one on the street – easiest place to hail or to get in a cab is First & Constitution Sts., NE.

Yellow Cab: 202-544-1212

Yellow Cab App: Lets you request a ride from your Apple or Android device and see fare estimates.

Royal Cab: 202-398-0500; (Capitol Hill to Hotel) ~$1.75-$2.15 – one way from Union Station to Hotels for all hotels (Red Line Towards Shady Grove): Exit the Dirksen Senate Building at the First and C St. accessible entrance. Go north on First St. toward Union Station. The accessible entrance is located on First Street, it is on the far-left side of Union Station. Take the Red Line train toward Shady Grove and exit the train at Metro Center (3 stops) or Gallery Place Chinatown (2 stops).


Circulator buses can accommodate all types of wheelchairs and mobility scooters, up to two at a time. The general requirement is that the mobility device must fit on the ramp and be able to maneuver to the wheelchair securement area.

Boarding the Bus

All buses kneel or lower to make it easier to get on and off the bus. They also are lift-equipped or have a low floor ramp for disabled riders using a mobility device.

Persons who need the ramp lowered are encouraged to wait in the middle of the designated bus stop in clear view of the operator. This will help the operator know to deploy the ramp or lift, which helps save time. Circulator technicians are trained in maintaining the operational effectiveness of lift buses. If you need the ramp or lift and it has not already been lowered, just ask the operator, s/he will gladly deploy the lift or ramp for you.


Securement on the Bus

Patrons in wheelchairs or scooters that are able to be secured to the IMG_1817bus are asked to keep their device secured at all times while traveling on the Circulator. Two wheelchair securement areas are located either near the front or the middle of the bus. The securement areas include tie downs and lap belts that can safely secure a variety of mobility devices.


Priority Seating

Kittner_20151024_8613People using wheelchairs and motorized mobility aids have first priority for the accessible seating area. Our policy requires that the operator ask other passengers sitting in the wheelchair securement area to move to another area of the bus when a wheelchair passenger boards.



Bus operators are instructed to announce major intersections, landmarks and transfer points on all buses.
Stop buttons are located in the priority seating for persons with disabilities to alert the driver when the bus is approaching his or her stop.



Persons paying with a Senior Citizen SmarTrip® card or Metro Disability ID/SmarTrip® Card will receive a discounted fare rate of 50 cents per trip. For more information, see our Fares and Payments page.
When entering through the back door, riders can give their payment directly to the operator who will process it in the front of the bus and return the rider’s property if necessary.


Customer Service

To access information on the Circulator’s routes, schedules or accessibility policies by telephone, call our customer service line at 202-962-1423.



For those riders unable to use local bus (including the DC Circulator), Metrobus or Metrorail service, the Government of the District of Columbia provides transportation through the WMATA Metro Access program.
Mobility/Paratransit is a specialized, curb-to-curb service for people with disabilities who are not able to ride fixed-route public transportation, including lift-equipped buses. For more information, visit WMATA’s Transit Accessibility Center or call: 202-962-2700.